Refund policy
We offer returns within 30 days of purchase for unopened, unused products in their original packaging. We want you to be satisfied with your purchase.
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To start a return for unopened items, please contact our customer service at info@waevera.com with your order details, and we'll guide you through the process. For inquiries about opened packages, please email us at info@waevera.com
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You'll receive a full refund to the original method of payment for returned items that meet our return conditions. If preferred, you can also opt for store credit.
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If you receive an item that's damaged or not what you ordered, please take photos and contact us immediately. We'll arrange for a replacement or refund at no extra cost to you.
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Opened products, custom orders, or items marked as 'final sale' cannot be returned. Please send us an email at info@nwaevera.com to discuss the issues at hand.
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The customer is generally responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect items).
We're committed to ensuring your shopping experience with waevera is as smooth and enjoyable as our products. If you have any further questions, don't hesitate to reach out to our customer service team.
